Pre-Download Cancellations
- Orders can be cancelled without penalty before the eBook is downloaded.
A full refund will be issued for pre-download cancellations.
Post-Download Cancellations
- Due to the nature of digital products, cancellations are generally not accepted after an eBook has been downloaded.
- Exceptions may be made for technical issues (see point 6).
Bulk Order Cancellations
- Enterprise bulk orders can be cancelled within 24 hours of purchase if no downloads have occurred.
- Partial cancellations for undownloaded items in a bulk order may be considered case-by-case.
Subscription Cancellations
- Monthly or annual subscriptions can be cancelled at any time.
- No refunds for the current billing period; service continues until the end of the paid period.
Cancellation Process
- Log into your ImperialBook Hub account and navigate to “Order History”.
- Select the order you wish to cancel and follow the cancellation prompts.
- For bulk orders or subscriptions, contact our enterprise support team.
Exceptions
- If technical issues prevent access to the purchased eBook, cancellation and refund requests will be considered within seven days of purchase.
- Proof of technical issues may be required.
Refund Processing
- Approved refunds will be processed within 5-10 business days.
- Refunds will be issued using the original payment method.
Accidental Purchases
- Claims of accidental purchase will be reviewed on a case-by-case basis.
- Decision will be based on download status and account history.
Cancellation Due to Content Issues
- Our content team will review cancellations due to content quality or discrepancies.
- Decisions will be made within five business days of the request.
Enterprise Account Closures
- Enterprises wishing to close their account should contact our account management team.
- Any unused credits or pre-paid services will be refunded as per the terms of the enterprise agreement.
Rights Retention
- Cancellation of an order or closing an account does not grant the right to retain or distribute previously purchased eBooks.
Abuse Prevention
- ImperialBook Hub reserves the right to refuse cancellation requests from accounts showing patterns of abuse.
Policy Changes
- This cancellation policy may be updated periodically.
- All changes will be communicated to enterprise clients with a 30-day notice.
For any cancellation requests or inquiries, please contact:
Enterprise Support: info@imperialaccount.com
Support Hours: 9 am to 5 pm (Monday – Friday) WAT
This cancellation policy is designed to balance the needs of an enterprise eBook sales company with fair treatment of our customers. It addresses various scenarios, including bulk orders and subscriptions, while maintaining the integrity of digital product sales. We aim to provide a flexible and accommodating experience for our clients.