Purchase Confirmation
o Upon successful payment, customers will receive an immediate purchase confirmation via email.
o The confirmation will include order details, transaction ID, and instructions for accessing the eBook(s).
eBook Delivery
o eBooks will be available for download within 5 minutes of purchase confirmation.
o Customers can access the eBooks they purchase through their ImperialBook Hub account library.
Download Limits
o Each purchased eBook can be downloaded up to 5 times to accommodate different devices.
o Additional downloads may be requested through customer support.
Format Compatibility
o Books are provided in industry-standard formats (e.g., EPUB, PDF) and are compatible with major eReader devices and applications.
o Format information will be displayed on the product page before purchase.
DRM (Digital Rights Management)
o eBooks may include DRM to protect copyright. DRM details will be clearly stated on the product page.
o Instructions for managing DRM will be provided in the purchase confirmation email.
Bulk Purchases
o Enterprise clients can make bulk purchases for their organization.
o Volume discounts are available and will be applied automatically at check-out.
Payment Methods
o We accept major debit cards
o Invoicing options are available for approved enterprise accounts.
Refunds and Returns
o Due to the nature of digital products, refunds are generally not provided for downloaded eBooks.
o If technical issues prevent access to the purchased eBook, a replacement or refund will be issued within seven days of purchase.
Order Cancellation
o Orders can be cancelled before the eBook is downloaded.
o Once downloaded, cancellation is not possible.
Account Security
o Customers are responsible for maintaining the security of their account credentials.
o Any unauthorized use should be reported immediately to our security team.
Customer Support
o Our support team can assist with check-out or download issues.
o Support hours: 9am -5pm (Monday to Friday)
o Contact: info@imperialaccount.com
This policy ensures a smooth and secure check-out process for your enterprise clients, addressing critical aspects of eBook purchases, delivery, and account management.