Instant Digital Delivery
- All eBooks are delivered electronically via our secure platform.
- No physical shipping is involved in our delivery process.
Delivery Timeframe
- Standard delivery: eBooks are available for download within 5 minutes of purchase confirmation.
- Large orders (50+ titles): May require up to 30 minutes for processing.
Delivery Methods
- Direct download from the customer’s ImperialBook Hub account library.
- Email delivery of download links for enterprise bulk orders.
Download Availability
- Purchased eBooks remain available in the customer’s account library indefinitely.
- Customers can re-download purchased eBooks up to 5 times.
Format and Compatibility
- eBooks are delivered in industry-standard formats (PDF, etc.).
- Format information is clearly stated on each product page.
File Size and Internet Requirements
- Average eBook file size: 2-10 MB
- Customers are responsible for ensuring adequate internet connectivity for downloads.
Bulk Order Delivery
- Enterprise clients can receive bulk orders via:
a) Batch download links
b) Secure transfer (for orders exceeding 100 titles)
Delivery Confirmation
- Automated email notifications are sent upon successful delivery.
- Enterprise clients receive detailed delivery reports for bulk orders.
Failed Deliveries
- In case of delivery failure, our system will attempt re-delivery up to 3 times.
- Customers will be notified of any persistent delivery issues.
Geographic Restrictions
- Our digital delivery is available worldwide, subject to licensing agreements.
- Some titles may have geographic restrictions, which will be indicated.
Delivery Support
- Technical support is available for any delivery-related issues.
- Support hours: 9am – 5pm (Monday to Friday)
- Contact: info@imperialaccount.com
Secure Delivery
- All deliveries are encrypted using industry-standard protocols.
- We employ DRM (Digital Rights Management) as per publisher requirements.
Updates and Revisions
- If a purchased eBook is updated, customers will receive the latest version at no additional cost.
- Notification of significant updates will be sent via email.